About the PREPAYEDGE Prepaid MasterCard
Using Your PREPAYEDGE Prepaid MasterCard
Getting Started - Get Your PREPAYEDGE Prepaid MasterCard
What is a PREPAYEDGE Prepaid MasterCard® card?
The PREPAYEDGE Prepaid MasterCard® card is a prepaid, stored value and reloadable payment card that makes everyday purchases easy, convenient and secure. Your PREPAYEDGE Prepaid MasterCard® card can be used everywhere MasterCard® is accepted - that's over 24 million locations worldwide. Purchases you make, and any applicable transaction charges, are deducted from the value stored on your card account
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What is my spending limit on the PREPAYEDGE Prepaid MasterCard® card?
You set the spending limits by the prepaid amount of funds loaded onto your PREPAYEDGE Prepaid MasterCard® card. Check the Cardholder Agreement for current limit information.
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What is the difference between a prepaid card and a credit card?
The PREPAYEDGE Prepaid MasterCard® card looks similar to a MasterCard® credit card - both have the MasterCard® trademark and hologram and merchants will accept it like any other MasterCard® card. The difference is that PREPAYEDGE Prepaid MasterCard® cardholders don't have a line of credit. The PREPAYEDGE Prepaid MasterCard® card is only able to access the prepaid amount of money you put on the card.
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What are the benefits of a PREPAYEDGE Prepaid MasterCard® card?
The PREPAYEDGE Prepaid MasterCard® card frees you from the hassle and safety issues of using cash. With the PREPAYEDGE Prepaid MasterCard® card, you can buy what you want, when you want, without the worry of having enough cash on hand or scrambling for change. Because it's a prepaid card, the PREPAYEDGE Prepaid MasterCard® card is also an excellent budgeting tool. It's not a conventional credit card, so you don't have to worry about getting carried away with your spending. Since it's reloadable, you can keep using the card over and over again
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Why is the PREPAYEDGE Prepaid MasterCard® card safer than carrying cash?
When cash is lost, it is gone forever. However, if the PREPAYEDGE Prepaid MasterCard® card is ever lost or stolen, you're protected with MasterCard® Zero Liability Policy. Your card will be replaced and the balance transferred to your new card. The replacement card usually arrives in five to ten business days. Click here for more information on how MasterCard®'s Zero Liability Policy protects you.
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Is there an age restriction on who can use the PREPAYEDGE Prepaid MasterCard® card?
Yes, there is a minimum age requirement of 16 years of age
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How does the PREPAYEDGE Prepaid MasterCard® card work?
The PREPAYEDGE Prepaid MasterCard® card is a prepaid card, so spending limits are set by the amount of money you transfer to the card. When you make a purchase with the card, the purchase amount is deducted from the card balance. When the card balance is low, you can add money to the card from your bank account or another credit card. It is all right for the card to be fully depleted of funds. If this happens, simply follow the appropriate steps to replenish your funds
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Who can use the PREPAYEDGE Prepaid MasterCard® card?
Similar to your credit card, only the individual whose name appears on the PREPAYEDGE Prepaid MasterCard® card may use the card.
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How do I add money to my PREPAYEDGE Prepaid MasterCard® card?
To load or transfer funds to your PREPAYEDGE Prepaid MasterCard® card, use the Bill Payment feature on your bank's website, telephone banking service or set up a Preauthorized Debit (PAD) service for your card.
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Can my PREPAYEDGE Prepaid MasterCard® card ever carry a negative balance?
An authorization request for an amount that is greater than the account balance will be declined. However, occasionally, a merchant will not immediately send through an authorization request, meaning that while the money has been spent with a merchant, the account has not yet been debited. If another purchase is made before the authorization is sent through, there is a possibility that your PREPAYEDGE Prepaid MasterCard® card account could hold a negative balance. You may incur a fee for carrying a negative balance, therefore it is important that you always keep your card loaded with funds
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How do I check the balance on my PREPAYEDGE Prepaid MasterCard® card?
There are a number of ways to keep on top of your PREPAYEDGE Prepaid MasterCard® card account balance. You can track your transactions and balance online at the PREPAYEDGE Prepaid MasterCard® website. You may also call 1-800-589-0234 to check you balance by telephone. Please note that you will require your PIN to access your account by telephone.
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What do I do if my PREPAYEDGE Prepaid MasterCard® card is lost or stolen?
If your PREPAYEDGE Prepaid MasterCard® card is lost or stolen, you should contact customer service immediately at 1-800-589-0234. Remember to always keep your card number in a safe place - you'll need to reference your card number when you call to report your lost or stolen card. Once reported lost or stolen, your card will be cancelled and you will have to apply again the funds from your lost card will be automatically transferred to your new card.
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I've forgotten my Password. What do I do?
If you have forgotten your Password to login to your account, visit the Account Login section of the PREPAYEDGE Prepaid MasterCard® website. Go to the Login page and follow the link Forgot Your Password?
. Follow the step-by-step instructions, answering the security questions. Your Password will be emailed to you within one working day to the address in your account profile.
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I've forgotten my PIN. What do I do?
Your PIN number is required to use your PREPAYEDGE Prepaid MasterCard® card at any ATM or to check you balance at 1-800-589-0234. If you have lost or forgotten your PIN, contact customer support at 1-800-589-0234
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Can I use my PREPAYEDGE Prepaid MasterCard® card at any ATM?
Your PREPAYEDGE Prepaid MasterCard® card may be used at any ATM that displays any of the network brands on the back of your card. When prompted, you'll need to enter the PIN that was sent to you in the mail. Please be aware that you may be subject to ATM fees by the acquiring financial institution
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Will the PREPAYEDGE Prepaid MasterCard® card impact my credit rating if misused?
Since the PREPAYEDGE Prepaid MasterCard® card does not offer a line of credit, it will not impact your credit rating. However, if the card is being misused, the account may be suspended at any time.
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Can my PREPAYEDGE Prepaid MasterCard® card be used to make online purchases?
You can always use your PREPAYEDGE Prepaid MasterCard® card to purchase at your favorite stores online. Just enter your card information and billing address when prompted at checkout.
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Are there any costs associated with using my PREPAYEDGE Prepaid MasterCard® card?
There are fees associated with card usage or card funding. Please see the Cardholder Agreement.
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Will I get a monthly statement in the mail?
You will not receive a printed statement in the mail. To view your monthly statement or to access your entire transaction history, you may log into your account on the PREPAYEGE MasterCard® website. You may also call 1-800-589-0234 and follow the automated voice response system to hear your account balance. Please note that you will be required to enter you PIN when calling 1-800-589-0234 to check your account balance
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How can I change/update my personal data?
You may change personal data at any time by logging onto your account online and visiting the Change Your Personal Data section of the site. If you have any questions or problems updating your personal information, you may call 1-800-589-0234.
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When I view my transaction history, what does "pending" mean next to some of my purchases?
A notice of "pending" next to a merchant's name on your statement means that while we have received notice from that merchant that you spent that amount at their store or on their website, the merchant hasn't yet sent through the final amount for payment. This notice, called an authorization, is done to make sure that your card is valid and to tell us to put the money in your account on hold until the merchant sends through the final transaction amount for payment. When we receive that final notification (usually within 3 days of the purchase) the transaction is considered "settled" or "posted," and the amount of that transaction is taken out of your account
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Why is the amount shown as "pending" is different than the amount I actually spent at that merchant?
In some cases, such as restaurants, the merchant may send us a request for authorization (see above) for the food portion of your bill since you may not yet have written in a tip. In this case, we'll place the amount the restaurant sends us on hold, plus an additional 20% to cover the tip, should it be added. While the money is on hold, it isn't taken out of your account. The money is not debited from your account until we get the FINAL, correct amount from the restaurant. You may also notice a difference in amounts when purchasing at a gas station. If you choose to pay for your gas at the pump, the machine will send through a preliminary authorization to ensure your card is valid. When this happens, $20 is put on hold in your account to cover your gas purchase. Again, this is just a hold on the money until we receive the final amount you actually spent. Once the transaction is settled, you'll see the correct amount reflected in your statement.
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Why is there an unfamiliar merchant name listed on my statement?
I don't remember shopping there.
Some stores are part of a larger corporation that operates under a name that is different from the actual store and card processing is done under the company's corporate name.
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What happens if I am declined?
Is the startup kit refundable?
Almost anyone can get a PREPAYEDGE Prepaid MasterCard®. You will not be declined because of credit history. There is no credit check, no security deposit, and no employment or income validation.
Almost every applicant is approved, and will receive their card within 2 to 3 weeks. In the very unlikely event you are declined, you will be notified by mail. The startup kit is refundable, please contact 1-800-539-0234 if you have any questions.
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How do I activate my PREPAYEDGE Prepaid MasterCard® card?
To begin using your card, you must first activate it by calling the number located on the front of your card.
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How can I get a PREPAYEDGE Prepaid MasterCard® card?
You can purchase your PREPAYEDGE Prepaid MasterCard® Registration Kit through the online orderform.
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Do I have to qualify for a PREPAYEDGE Prepaid MasterCard® card?
Since there is no credit involved in the card, you do not have to qualify for a PREPAYEDGE Prepaid MasterCard® card. Your PREPAYEDGE Prepaid MasterCard® card only has access to funds you have transferred onto it so you simply can't spend more than you have in your account.
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I already have a MasterCard® card, can a PREPAYEDGE Prepaid MasterCard® card be added to an account that's already open?
Since the PREPAYEDGE Prepaid MasterCard® card is a prepaid card and not a credit card, it cannot be added to an existing MasterCard® account. In fact, you don't even need to be a MasterCard® cardholder in order to get a PREPAYEDGE Prepaid MasterCard® card.
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Can more than one individual be on the same PREPAYEDGE Prepaid MasterCard® account?
Each individual is required to have a separate PREPAYEDGE Prepaid MasterCard® card with its own unique card number.
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I just received my PREPAYEDGE Prepaid MasterCard® card in the mail. What do I do now?
In order to begin using your PREPAYEDGE Prepaid MasterCard® card, you must activate it by loading it with funds. In order to transfer funds onto your card, use the Bill Payment feature on your bank's website, telephone banking service or log into your account on the PREPAYEDGE Prepaid MasterCard® website.
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Does my PREPAYEDGE Prepaid MasterCard® card expire?
Yes your PREPAYEDGE Prepaid MasterCard® card will expire 2 years from the date of issue. The expiry date for your card appears on the card. A replacement card should arrive automatically before your card expires. If you have not received a replacement card by the date of your cards expiry please call 1-800-589-0234.
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What happens if my PREPAYEDGE Prepaid MasterCard® card expires with money left on it and I do not activate my replacement card?
If you should choose not to activate your replacement card, a cheque for the remaining funds will be issued within 90 days to cardholder name and sent to the most recent address on file.
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How can I be sure that the information I provide is secure?
All the information you provide to us is encrypted with SSL technology, ensuring that your information remains secure.
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What is your privacy policy?
To review our Card Holder Agreement, containing privacy policy information, please click here.
PREPAYEDGE™ is a trademark of TNS Prepaid Financial Corp a subsidiary of TNS Smart Network Inc.
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Toll Free: (800) 920-6433
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